Widerrufsrecht

DELIVERY DETAILS CHARGES
Standard Delivery Spend Under (£/$/€)25 (£/$/€)3.99

Free Delivery

Spend Over (£/$/€)25+ FREE

TRACK YOUR ORDER

Once you’ve placed an order, we’ll send you an Order Confirmation email to let you know when we’ve despatched your order and how to track it. If you are unable to accept a delivery for any reason, you can arrange to deliver to a neighbour or redeliver the next available day by simply replying to the text message or despatch email.

If you have any questions about your order please send an email to helpdesk@skinchemists.com.


WHAT HAPPENS IF I'M NOT AT HOME FOR THE DELIVERY

Our courier will leave a card with options for redelivery. They may also try a next door neighbour to see if they will accept the parcel on your behalf.


 I'VE RECEIVED DAMAGED PRODUCTS, WHAT ARE THE OPTIONS?

Our Customer Service Department will arrange a collection for your damaged goods at your earliest convenience. Please send un email to helpdesk@skinchemists.com. 


 HOW CAN I RETURN AN ONLINE PURCHASE?

We want to make returning an order as simple as possible, so we're happy to offer a refund within 30 days of delivery - provided the items in the original packaging. 

To return your products please send an email to helpdesk@skinchemists.com and we will provide you with return instructions.